Frequently Asked Questions
Welcome to Daily Visant. We want your shopping experience to be simple, transparent, and reliable.
If you cannot find the answer you are looking for below, please contact our support team, and we will be happy to help.
Our estimated delivery timeframes are as follows:
- Handling time: 1 to 2 business days
- Transit time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
For more information, please see our Shipping Policy.
Yes! We offer free shipping on all orders with no minimum spend required.
For more information, please see our Shipping Policy.
Daily Visant is a New Zealand-based online business. We currently ship only within New Zealand.
We understand that individual experiences may vary. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to discuss your eligibility under our 30-day money-back guarantee.
For full details, please see our Refund Policy.
As our products are consumable goods, we do not accept returns for change of mind. However, eligible purchases are covered by our 30-day money-back guarantee.
For full details, including eligibility, exclusions, and refund limits, please see our Refund Policy.
Once your refund has been approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take 5-7 business days for the refund to appear in your account.
For more information, please see our Refund Policy.
If your order arrives incorrectly, is damaged in transit, or is defective, please contact us as soon as possible so we can review the issue and arrange an appropriate resolution.
For full details, please see our Refund Policy.
You can contact our support team through our Contact Us page or by emailing us directly at info@dailyvisant.com.
No. At this time, we only ship within New Zealand.
Yes. We can assist with bulk orders for businesses and organisations. Please contact our support team for further information and pricing.
Once your order has been shipped, you will receive tracking information so you can follow its progress.
You can also track your order using our Track Your Order page. If you experience any issues, please contact us at info@dailyvisant.com.